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COVID-19 INFORMATION
TRAVEL IN COMPLETE SAFETY

Last updated on April 6th, 2021

Dear guest, we are already looking forward to welcoming you among us with complete peace of mind!

At Alpine Residences, the health and safety of guests and employees is always a top priority. We are re-inventing your future visits by putting in place a new sanitary processes and new social distancing measures. Despite the unprecedented times, we are working to guarantee the best experiences to our guests.Now more than ever, we would like to thank you for your trust and loyalty. Until your next visit, stay safe and take care of yourself!

Alpine Residences Team

 
 

Important information about your stay 

Dear guest, you have booked your stay or you want to book your stay with Alpine Residences until 30/09/2021? We wanted you to be assure of our greatest wish: to welcome you safely and with confidence for your summer holidays.

At Alpine Residences we can understand your doubts and questions. That’s why we would like to keep you update about the situation. All our residences  will remain open and all our teams are already looking forward to welcoming you. Please find below our special cancellation conditions for Coronavirus.
 
 
 

Coronavirus special cancellation conditions

For all summer stays booked through Alpine Residences directly* between 1st June 2021 and 30th September 2021**, the booking will be 100% refunded** (excluding €40 booking fee and €50 cancellation management fee) in the event of a justified cancellation due to COVID-19, until the day before arrival at the residence, for the following reasons only:

  • If the government of the country of origin of the person who made the reservation refuses to allow travel abroad, except essential, to France.
  • If travel or border restrictions in France (ordered by the French government in response to COVID 19) prevent the person who made the reservation from traveling to France.
  • If we cannot accommodate the client at the property they have booked due to a COVID-19 outbreak detected at the property.
  • If one of the residents of the stay result from a positive medical RT-PCR test.

 

**If the booking has been made through an intermediary, we cannot guarantee a full refund (excluding €40 booking fee and €50 cancellation management fee) as mentioned. 
**Booking period: until 30th September 2021. 
***The refund of the stay (excluding €40 booking fee and €50 cancellation management fee) can only be made on presentation of proof of the traveller’s insurance that the cancellation of the stay has not been covered. Moreover, the stay cannot be reimbursed if the stay has already begun.
 
 
 

Our sanitary measures 

Alpine Residences teams are equipped with face masks to guarantee everyone's safety.
Our residences, restaurants, Spa and ski-room are equipped with hydro-alcoholic gel dispensers as well as disposable masks at your entire disposal.
New cleaning and disinfection methods have been put in place with the use of a virucidal disinfectant compliant with standard EN 14476.
Social distancing will be rigorously applied and respected by our teams, we will ask you to do the same for the safety of everyone.
 
 
 
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