Last updated on January 8th, 2021
Dear guest, we are already looking forward to welcoming you among us.
At Alpine Residences, the health and safety of guests and employees is always a top priority. We are re-inventing your future visits by putting in place a new sanitary processes and new social distancing measures.Despite the unprecedented times, we are working to guarantee the best experiences to our guests.Now more than ever, we would like to thank you for your trust and loyalty. Until your next visit, stay safe and take care of yourself!
Alpine Residences team
Important information about your stay
Dear guest, you have booked your stay or you want to book your stay with Alpine Residences between 12/12/2020 and 06/02/2021? We wanted you to be assure of our greatest wish: to welcome you safely and with confidence for your winter holidays.
At Alpine Residences we can understand your doubts and questions. That’s why we would like to keep you update about the situation. All our residences (except Manali Lodge) will remain open and all our teams are already looking forward to welcoming you.
About services, Annaski private ski-room in Les Gets will be open to offer you all kinds of snow sports equipments. For the ski-room in Courchevel, it will remain closed until the opening of the ski lifts.
On the well-being side, the swimming pools in our residences will be open with a regulated flow, body cares and massages will be available on reservation through our practitioners. However, hot tub, hammam and sauna facilities will remain closed.
Finally, the restaurants are closed until further notice.
Special Covid-19 cancellation conditions
For any reservation this winter betweenDecember 1st, 2020 and April 30th, 2021*, the booking will be 100% refunded** (excluding booking and cancellation management fees) in the event of a cancellation due to COVID-19, even on the day of departure and only for the following reasons:
- If the government of the country of origin of the person who made the reservation refuses to allow travel abroad, except essential, to France.
- If travel or border restrictions in France (ordered by the French government in response to COVID 19) prevent the person who made the reservation from traveling to France.
- If the ski resort in which the property is located is ordered to close for winter sports activities (eg ski lifts are closed).
- If we cannot accommodate the client at the property they have booked due to a COVID-19 outbreak detected at the property.
- If one of the occupants of the stay is placed in quarantine following a positive RT-PCR medical test.
*Booking period: until April 30th 2021.
**The refund of the stay (excluding booking and cancellation management fees) can only be made on presentation of proof of the traveller’s insurance that the cancellation of the stay has not been covered. Moreover, the stay cannot be reimbursed if the stay has already begun.
Our sanitary measures
Alpine Residences teams are equipped with face masks to guarantee everyone's safety.
Our residences, restaurants, Spa and ski-room are equipped with hydro-alcoholic gel dispensers as well as disposable masks at your entire disposal.
New cleaning and disinfection methods have been put in place with the use of a virucidal disinfectant compliant with standard EN 14476.
Social distancing will be rigorously applied and respected by our teams, we will ask you to do the same for the safety of everyone.