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Sat : 9am - 6pm
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Check-in *
Check-out *
Destination / Résidence *
Courchevel 8 Residences
Les Gets 4 Residences
Val d'Isère 2 Residences
Alaska Lodge Val d'Isère
Annapurna Les Gets
Aspen Lodge Courchevel
Canyon Lodge Courchevel
K2 Les Gets
Keystone Lodge Courchevel
Kilimandjaro Les Gets
Kinabalu Les Gets
Le C Courchevel
Mammoth Lodge Courchevel
Manali Lodge Courchevel
Vail Lodge Val d'Isère
Whistler Lodge Courchevel
Yellowstone Lodge Courchevel
Adult(s) *
Child (ren) *


The guarantee of refund in case of unforeseen events

Alpine Residences has selected for you "Assur-Lodge", in partnership with Gritchen Affinity, in order to offer you the best insurance in case of cancellation, early interruption of your stay, damage to property and other snow guarantees.
Multi-risk insurance allows you to be covered by insurance and assistance guarantees in the context of your leisure holidays before or during your stay and offers snow specific guarantees.
  • Simplified online declaration
  • Easy to use, it allows you to be refunded within 72 hours
  • A dedicated operator available from 9am to 12pm and 2pm to 6pm, from Monday to Friday
  • Coverage of all guests of the stay
Multi-risk insurance can only be added when you book a stay. The amount may be adjusted if new services are added to your booking at any time. 

Details of cover

Cancellation & unforeseen events
  • Cancellation: serious disease, accident, death or other reasons covered.
  • Covid-19 epidemic coverage.
  • Late arrival of more than 24 hours.
Snow & Ski Equipment
  • Lack or excess of snow: closure ≥70% of the ski area.
  • Rental of ski equipment in case of breakage or theft of personal equipment.
Rescue & Repatriation
  • Coverage of repatriation and transport costs.
  • Mountain rescue.
  • Coverage of medical costs.

You are reimbursed in 95% of the cases*!

Some examples of cases where cancellation insurance may be taken out:
  • Serious disease, accident or death (including Covid-19 for contamination, contact cases, death)
  • Getting or losing an employment
  • Destruction of the professional buildings or deprive
  • Serious damage has your vehicle
  • Suppression or modification of the dates of paidvacations because of employer
  • Loss of a family member
  • Sonvocation has an examination of correction
Snow and mountain specificities:
  • Cancellation due to lack or excess of snow
  • Rescue costs on the slopes
  • Late arrival
  • Breakage or theft of personal equipment
* According to statistical data provided by the insurance company.

How does it works?

It's easy to report your claim:
  • Contact us to cancel your stay at +33 (0)4 80 94 95 96
  • In order for your request to be taken into consideration, please provide us with the booking number and the name of the person associated. We will then send you the procedure to follow online to make your request.
  • As soon as it is validated by the insurer, you will be reimbursed within 72 hours (deadline provided by the insurer). 

About credit card guarantees

The insurance included in the credit cards depends on the bank and is very restrictive. Some of them only cover cancellation in the event of death or serious disease and the processing of refunds can take a very long time.

For more information, please refer to the terms and conditions of your bank contract. If you want a complete and quality insurance with a 72-hour refund, subscribe to our "Assur-Lodge" Multi-Risk Insurance.
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